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Frequently Asked Questions

How does SaveSense connect to my bank?

SaveSense uses Plaid, a trusted financial data platform used by thousands of apps and banks worldwide. When you connect your bank, you enter your banking credentials directly into Plaid's secure interface — SaveSense never sees, handles, or stores your username or password. We receive read-only access to your transaction history and account information. We cannot initiate transfers, make payments, or take any action that affects your funds.

Can I use SaveSense without connecting my bank?

Yes. Go to Dashboard → Upload Statements and upload a PDF statement from your bank (one is enough to start, three months gives confirmed patterns). Raw PDF files are processed in memory and never stored on our servers. Only the extracted transaction records are retained, and you can delete them at any time.

What do "Confirmed," "Possible," and "Annual" mean?

SaveSense categorises your detected subscriptions into three groups:

• Confirmed — recurring charges that appear consistently across multiple billing cycles. SaveSense is confident these are active subscriptions.
• Possible — charges that look like subscriptions based on merchant name and transaction patterns, but haven't appeared enough times to be confirmed yet.
• Annual — charges billed once per year. These are separated so they stand out — an annual charge can be easy to forget until it hits your account again.

How do I cancel a subscription?

Each subscription in the app has a How to cancel section with verified links and steps where available, plus general guidance when a verified guide is not available. Follow those steps to cancel with the merchant or through your App Store or Google Play settings. SaveSense cannot cancel on your behalf, and removing a subscription from SaveSense does not cancel the underlying charge.

How do I delete my account and what happens to my data?

Go to Settings → Delete Account. When you confirm deletion, your account, personal information, and all synced or uploaded transaction data are permanently and immediately deleted from our servers. This action cannot be undone. If you have an active paid subscription at the time of deletion, manage your subscription cancellation through the App Store or Google Play first to avoid future charges.

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